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Order summary
Subtotal
Delivery from Japan Included
Import duties and taxes Paid by the recipient, if any
Total Delivery
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery usually takes about 10–14 working days after dispatch. That is Japan Post's standard for this destination, counted from dispatch rather than from your order; it is an estimate, not a guaranteed date, and customs clearance can add to it. Delivery to Austria is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you pay import duties or taxes, we reimburse the amount actually paid, up to US$20 (approximately €18) per order, as a partial refund to your original payment method. The euro amount is indicative. Email proof of payment of the customs or carrier tax invoice and your order number to info@ofutonkobo.com within 60 days of receiving your order. Any amount above our contribution remains payable by you.
Returns
You may cancel your order within 14 days of receiving it, even if the packaging has been opened. Return shipping to Japan is paid by you, and we may deduct for any loss in value from use beyond what is needed to inspect the product. Full returns policy
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