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Order summary
Subtotal
Shipping from Japan Included
Import duties and taxes Paid by the recipient, if any
Total Shipping
Dispatched from Japan by Japan Post EMS within 2 business days of your order. Delivery usually takes about 10–14 business days after dispatch. That is Japan Post's standard for this destination, counted from dispatch rather than from your order; it is an estimate, not a guaranteed date, and customs clearance can add to it. Shipping to the United States is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you pay import duties or taxes, we reimburse the amount actually paid, up to US$20 per order, as a partial refund to your original payment method. Email proof of payment of the customs or carrier tax invoice and your order number to info@ofutonkobo.com within 60 days of delivery. Any remaining duties or taxes and customs clearance fees are payable by you.
Returns
Damage in transit, a fault or a wrong item is our responsibility, return shipping included. An unopened order can still be sent back within 7 days of delivery, with return shipping paid by you. Because a shikibuton is personal bedding, we cannot accept change-of-mind returns once it has been opened, and we do not offer sleep trials. Full returns policy
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