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Order summary
Subtotal
Delivery from Japan Included
Import duties and taxes Paid by the recipient, if any
Total Delivery
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery times vary with the postal route and customs clearance. We send tracking details after dispatch so you can follow your parcel. Delivery to Guernsey is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you are charged, we contribute £15 towards it — that is the amount we refund, set for this market and reviewed with the price list. Email info@ofutonkobo.com the customs or carrier receipt with your order number within 60 days of delivery. It is a fixed contribution, not an estimate of the charge, and anything above it is paid by you.
Returns
Our returns service gives you 14 days after delivery to tell us if you wish to cancel, even if you have opened the packaging. Any longer cancellation period available under applicable law still applies. For a change-of-mind return, you pay the return postage to Japan. We may deduct for any loss in value caused by use beyond reasonable inspection. This service does not restrict your statutory rights. Full returns policy
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