MADE IN JAPAN. SHIPPED DIRECTLY FROM JAPAN.
Proof of Japanese origin and import tax support
Your futon is made in Japan and shipped directly from Japan. If customs asks for proof of origin, email info@ofutonkobo.com. We can provide documentation of its Japanese origin and, where the relevant requirements are met, the origin statement or certificate needed to claim preferential customs duty.
Where the product and shipment meet the requirements of the EU–Japan Economic Partnership Agreement (EPA), you may qualify for reduced or zero customs duty, subject to acceptance by the customs authorities. Import VAT, GST or other local taxes, and customs clearance fees, may still be payable.
OUR CONTRIBUTION TOWARDS IMPORT TAXES
Up to US$20 (approximately €18) per order
If you pay import duties or taxes, we will reimburse the amount actually paid, up to this limit, as a partial refund to your original payment method.
To claim, email your order number and proof of payment of the customs or carrier tax invoice to info@ofutonkobo.com within 60 days of receiving your order. The euro amount is indicative. Any remaining duties or taxes and customs clearance fees are payable by you.