Terms and conditions

1. Separate business roles

OFUTON KOBO CO., LTD. is the brand company and manufacturer of the products. KAWAGUCHISEIKEN CO., LTD. is a separate legal entity that operates this international website and acts as the international seller and merchant responsible for payment collection, order management, customer service, returns, and refunds.

2. Website information

This site provides product, brand, culture, sizing, and care information. Prices shown here are taken from the official Shopify store for Guernsey; the price, taxes, and total confirmed at checkout before payment are authoritative.

3. Orders and availability

An order is placed only through Shopify and is subject to inventory, payment authorization, fraud screening, delivery availability, and acceptance by the seller. Items placed in a cart are not reserved until the store confirms the order.

4. Price, delivery, duties, and taxes

Prices are shown in GBP. Delivery to Guernsey is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you are charged, we contribute £15 towards it — that is the amount we refund, set for this market and reviewed with the price list. Email info@ofutonkobo.com the customs or carrier receipt with your order number within 60 days of delivery. It is a fixed contribution, not an estimate of the charge, and anything above it is paid by you.

Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery times vary with the postal route and customs clearance. We send tracking details after dispatch so you can follow your parcel.

5. Product dimensions and normal variation

Centimetre dimensions are the primary product measurements and inch values are approximate references. Soft fibre products may show normal variation in loft, dimensions, weight, compression, and appearance due to measurement method, humidity, production lot, packing, and use.

6. Care and intended use

Use the shikibuton on a firm, level, clean, and suitably ventilated surface. Follow the care information for moisture, airing, rotation, covers, spills, and cleaning. The products are household bedding, not medical devices, and no site content is medical advice.

7. Returns, damage, and incorrect items

Our returns service gives you 14 days after delivery to tell us if you wish to cancel, even if you have opened the packaging. Any longer cancellation period available under applicable law still applies. To cancel, tell us by email at info@ofutonkobo.com within those 14 days; a clear statement is enough. Then send the item back to us in Japan within 14 days of telling us.

The cost of returning the item to Japan is paid by you. A shikibuton weighs approximately 5–8 kg, so international return postage can be significant; contact us for an estimate before you order if this matters to you.

You may inspect the product as you would in a shop. If it has been used beyond that (for example, slept on or soiled), we may deduct an amount that reflects the loss in value.

We refund the price paid, including the original delivery charge, within 14 days of receiving the item back or proof that you have sent it, whichever is earlier, using the original payment method. If applicable law requires an earlier refund or different conditions, those requirements take precedence. We do not charge a restocking fee.

If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.

If an item arrives damaged, defective, incorrect, or not as described, contact customer service promptly with the order number, packaging photographs, and product photographs. Mandatory consumer rights that apply in Guernsey are not excluded.

8. Intellectual property

Brand names, logos, product names, photographs, video, text, design, and other materials remain protected by their respective rights. No right to reproduce, redistribute, adapt, scrape in bulk, or use the materials commercially is granted except where applicable law permits or written permission is provided.

9. Changes and accuracy

We may correct errors and update product or policy information. A material change to an accepted order will be handled through the order process rather than silently changing the agreement after purchase.

10. Contact

Questions about these terms or an order can be sent to info@ofutonkobo.com.