Orders are open through the international store; invoice and delivery details are provided through checkout and policy notes. Internationally, follow the international store or a customer-service channel; logistics, invoicing, and bulk-order rules follow the international store notes or the official service channel.
Fulfilment & clearance: Ships direct from Japan. Any import duties or taxes charged on arrival are the recipient's responsibility. Please enter the correct recipient name and address when you place your order — incorrect details can cause failed customs clearance and a return to sender. If a parcel is returned for reasons not attributable to us, return shipping is the buyer's responsibility and the goods are refunded.
For customers searching for a made-in-Japan futon, this answer explains what can be checked: manufacturing origin, certification, operator information, product materials, and the official international sales channel.