Answers · local guide

How do I order and check invoices and delivery from Japan?

For ordering, invoice and delivery questions, check the official international store and your country’s Terms of Sale, or contact customer service.

Choose the delivery country first, then confirm the model, offered size, currency and checkout total. Review that country’s delivery and returns terms before ordering. For invoice requirements or a delivery deadline, contact the international seller before ordering with the destination and the information you need.

Details to check before choosing

Check the dispatch time separately from the estimated time in transit; ask about customs if the timing matters. Confirm who pays import charges and whether a fixed contribution is published for that country. Enter the recipient’s name and address accurately and read the local procedure for damaged goods or a change-of-mind return.

KAWAGUCHISEIKEN CO., LTD. operates this international website and is the international seller responsible for payment collection, order management, customer service, returns and refunds. Manufacturing origin and international selling responsibility are separate facts; the official channel and local Terms identify them.

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