A member of the Operations Team, responsible for the shipping preparation of customer deliveries, enquiry and review replies, and ordering of light bedding. She holds the Certified Sleep & Bedding Advisor qualification.
The details behind a customer’s order
My daily work is the shipping preparation of customer orders, enquiry and review replies, and the ordering of light bedding. It sounds clerical, but behind every order is a particular customer — perhaps buying for a newly married daughter, perhaps for themselves moving into a new home, perhaps a lighter futon for an ageing parent. Keeping those circumstances in mind helps me give a useful reply.
Packing with heart
Customers look forward to receiving the shikibuton they have chosen. I take care with the delivery slip, the box seal and the cushioning inside. When they open the parcel, I want them to feel that we have looked after their order.
Rethinking my sleep habits
I used to be a “short sleeper” myself — thinking five or six hours was enough. After learning the science of sleep while preparing for the Certified Sleep & Bedding Advisor, I began to look anew at my own sleep habits. Sleep is an underrated foundation of health. After that reflection, the tone of my replies to customers changed too — no longer “answering from the manual,” but “having thought it through from your position as well.”
Responsiveness to the unexpected
When an unexpected problem comes up, the production team and office work together to respond. We share the same aim: to make each order well and look after the customer.