Chile · Terms of sale

Terms and conditions

Last updated 16 October 2026. Shopify checkout and the policies displayed there apply to the commercial order alongside these website terms, without limiting mandatory consumer rights.

1. Separate business roles

OFUTON KOBO CO., LTD. is the brand company and manufacturer of the products. KAWAGUCHISEIKEN CO., LTD. is a separate legal entity that operates this international website and acts as the international seller and merchant responsible for payment collection, order management, customer service, returns, and refunds.

2. Website information

This site provides product, brand, culture, sizing and care information. CLP prices are indicative conversions of our French euro price list. The final currency and total confirmed at checkout before payment are authoritative.

3. Orders and availability

An order is placed only through Shopify and is subject to inventory, payment authorization, fraud screening, delivery availability, and acceptance by the seller. Items placed in a cart are not reserved until the store confirms the order.

4. Price, delivery, duties, and taxes

CLP amounts are indicative conversions of our French euro price list using the Shopify Chile market snapshot observed on 16 October 2026 at 06:08 UTC. Check availability and the final CLP total at checkout for your delivery address in Chile. Import taxes, duties and clearance fees not collected at checkout are payable by the recipient.

CLP prices shown on this website are indicative conversions of our French euro price list; confirm the final amount at checkout. Orders are dispatched from Japan by Japan Post EMS. Check the delivery options and cost available for your address at checkout. Any delivery estimate is indicative; customs clearance may add time. Import taxes, duties and clearance fees not collected at checkout are payable by the recipient.

5. Product dimensions and normal variation

Centimetre dimensions are the primary product measurements and inch values are approximate references. Soft fibre products may show normal variation in loft, dimensions, weight, compression, and appearance due to measurement method, humidity, production lot, packing, and use.

6. Care and intended use

Use the shikibuton on a firm, level, clean, and suitably ventilated surface. Follow the care information for moisture, airing, rotation, covers, spills, and cleaning. The products are household bedding, not medical devices, and no site content is medical advice.

7. Returns, damage, and incorrect items

For cancellation, returns, refunds or a problem with your order, email info@ofutonkobo.com. We will provide instructions for your individual case. For an ordinary return unrelated to a defect or our error, return delivery to Japan is at your cost, subject to applicable law. Mandatory consumer rights remain unaffected.

For an ordinary change-of-mind return unrelated to a defect or our error, return delivery to Japan is at your cost, subject to applicable law. A shikibuton weighs approximately 5–8 kg, so international return postage can be significant; contact us before ordering if you need an estimate.

You may inspect the product. Any consequences of further use or loss in value are assessed under applicable law; mandatory consumer rights remain unaffected.

If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.

If an item arrives damaged, defective, incorrect, or not as described, contact customer service promptly with the order number. Photographs can help us assess the issue but are not a condition of statutory rights. Mandatory consumer rights that apply in Chile are not excluded.

For purchases in Chile, mandatory consumer rights remain applicable. Where the statutory right of withdrawal applies, you may exercise it within ten days after receiving the product; if the required written contract confirmation was not provided, the statutory period extends to ninety days. Notify info@ofutonkobo.com and retain evidence of your notice. Return arrangements are provided individually by email without restricting statutory periods or remedies. Where Chilean statutory remedies for a defective product apply, the legal guarantee provides six months from receipt to choose repair, replacement or reimbursement as applicable. Photographs may help us assess an issue but are not a condition of statutory rights.

8. Intellectual property

Brand names, logos, product names, photographs, video, text, design, and other materials remain protected by their respective rights. No right to reproduce, redistribute, adapt, scrape in bulk, or use the materials commercially is granted except where applicable law permits or written permission is provided.

9. Changes and accuracy

We may correct errors and update product or policy information. A material change to an accepted order will be handled through the order process rather than silently changing the agreement after purchase.

10. Contact

Questions about these terms or an order can be sent to info@ofutonkobo.com.