Terms and conditions

1. Separate business roles

OFUTON KOBO CO., LTD. is the brand company and manufacturer of the products. KAWAGUCHISEIKEN CO., LTD. is a separate legal entity that operates this international website and acts as the international seller and merchant responsible for payment collection, order management, customer service, returns, and refunds.

2. Website information

This independent site provides product, brand, culture, sizing, and care information. It does not maintain the live price, inventory, tax, delivery, or checkout total. Those changing commercial details are shown by the official Shopify store.

3. Orders and availability

An order is placed only through Shopify and is subject to inventory, payment authorization, fraud screening, delivery availability, and acceptance by the seller. Items placed in a cart are not reserved until the store confirms the order.

4. Price, shipping, duties, and taxes

The country context, currency, product price, shipping treatment, duties, taxes, and any other charges shown in Shopify before payment are authoritative for that checkout. Products dispatch from Japan. The recipient is responsible for destination charges when the checkout or policy notice says they are not included.

5. Product dimensions and normal variation

Centimetre dimensions are the primary product measurements and inch values are approximate references. Soft fibre products may show normal variation in loft, dimensions, weight, compression, and appearance due to measurement method, humidity, production lot, packing, and use.

6. Care and intended use

Use the shikibuton on a firm, level, clean, and suitably ventilated surface. Follow the care information for moisture, airing, rotation, covers, spills, and cleaning. The products are household bedding, not medical devices, and no site content is medical advice.

7. Returns, damage, and incorrect items

The return policy shown by Shopify at the time of order governs change-of-mind returns and any hygiene-seal restrictions. If an item arrives damaged, defective, incorrect, or not as described, contact customer service promptly with the order number, packaging photographs, and product photographs so the seller can assess the appropriate remedy. Mandatory consumer rights are not excluded.

8. Intellectual property

Brand names, logos, product names, photographs, video, text, design, and other materials remain protected by their respective rights. No right to reproduce, redistribute, adapt, scrape in bulk, or use the materials commercially is granted except where applicable law permits or written permission is provided.

9. Changes and accuracy

We may correct errors and update product or policy information. A material change to an accepted order will be handled through the order process rather than silently changing the agreement after purchase.

10. Contact

Questions about these terms or an order can be sent to info@ofutonkobo.com.