To order for delivery outside Japan, visit our official international store at shop.ofutonkobo.com using the Buy buttons on this site. Prices are shown in the currency for your delivery country and include delivery from Japan. Any import duties or taxes charged on arrival are separate and paid by the recipient. See your country’s Terms of Sale for delivery, import charges and returns.
Delivery to Guernsey is included in the price. Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery times vary with the postal route and customs clearance. We send tracking details after dispatch so you can follow your parcel.
Any import duties or taxes charged on arrival are paid by the recipient. If you are charged, we contribute £15 towards it — that is the amount we refund, set for this market and reviewed with the price list. Email info@ofutonkobo.com the customs or carrier receipt with your order number within 60 days of delivery. It is a fixed contribution, not an estimate of the charge, and anything above it is paid by you.
Our returns service gives you 14 days after delivery to tell us if you wish to cancel, even if you have opened the packaging. Any longer cancellation period available under applicable law still applies. For a change-of-mind return, you pay the return postage to Japan. We may deduct for any loss in value caused by use beyond reasonable inspection. This service does not restrict your statutory rights.
One store, and who is behind it
OFUTON KOBO Co., Ltd. makes every shikibuton in its own workshop in Oyama, Tochigi. KAWAGUCHISEIKEN CO., LTD. operates this website and the international store, and is the seller and merchant of record for international orders: payment, order management, customer service, returns and refunds. They are two separate companies, and it is worth knowing which one you are dealing with when you write to us.
For HIMARI 日葵 and SORA 宙, our official international sales channel is shop.ofutonkobo.com. We cannot verify listings from other sellers. Contact info@ofutonkobo.com if you would like help checking an international listing.
What the price includes, and what it does not
The price includes shipping. It does not include import duty or tax, and we cannot see that figure in advance: the rate is set by your country, not by us, and it depends on the declared value and the category. If you are charged, we contribute a fixed amount towards it, shown above for your country, against the customs or carrier receipt. That contribution is not an estimate of the charge; anything above it is paid by you.
Enter the recipient name and address exactly as the carrier will need them. Incorrect details can fail customs clearance and send the parcel back to Japan, and the postage for a return that is not our fault is paid by the buyer.
Before you order
- Measure the floor, platform or frame in centimetres and compare it with the model dimensions; a similar local size name does not guarantee a matching length and width.
- Check which widths reach your country: Australia receives the 100 cm width only, which is a shipping limit rather than a product one.
- Compare the two models and dimensions before ordering. Return and cancellation terms depend on the delivery destination; read the policy below before opening or using the bedding.
If something is unclear
Write to info@ofutonkobo.com, or call +81 48-278-1556, Monday to Friday, 10:00–18:00 in Japan. We would rather answer a question before the order than handle a return after it.