How are returns and exchanges handled?

Delivery to Chile

CLP prices shown on this website are indicative conversions of our French euro price list; confirm the final amount at checkout. Orders are dispatched from Japan by Japan Post EMS. Check the delivery options and cost available for your address at checkout. Any delivery estimate is indicative; customs clearance may add time. Import taxes, duties and clearance fees not collected at checkout are payable by the recipient.

Returns

For cancellation, returns, refunds or a problem with your order, email info@ofutonkobo.com. We will provide instructions for your individual case. For an ordinary return unrelated to a defect or our error, return delivery to Japan is at your cost, subject to applicable law. Mandatory consumer rights remain unaffected.

For an ordinary change-of-mind return unrelated to a defect or our error, return delivery to Japan is at your cost, subject to applicable law. A shikibuton weighs approximately 5–8 kg, so international return postage can be significant; contact us before ordering if you need an estimate.

You may inspect the product. Any consequences of further use or loss in value are assessed under applicable law; mandatory consumer rights remain unaffected.

If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.

Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.