Delivery to Saudi Arabia
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery usually takes about 10–14 working days after dispatch. That is Japan Post's standard for this destination, counted from dispatch rather than from your order; it is an estimate, not a guaranteed date, and customs clearance can add to it.
Delivery to Saudi Arabia is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you are charged, we contribute SAR 77 towards it — that is the amount we refund, set for this market and reviewed with the price list. Email info@ofutonkobo.com the customs or carrier receipt with your order number within 60 days of delivery. It is a fixed contribution, not an estimate of the charge, and anything above it is paid by you.
Returns
Unused items may be returned within 7 days of receiving your order. Tell us by email at info@ofutonkobo.com.
The cost of returning the item to Japan is paid by you.
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.