Shipping to Vietnam
Dispatched from Japan by Japan Post EMS within 2 business days of your order. Delivery usually takes 7–10 business days after dispatch. That is Japan Post's standard for this destination, counted from dispatch rather than from your order; it is an estimate, not a guaranteed date, and customs clearance can add to it.
Shipping to Vietnam is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you are charged, we contribute ₫450,000 towards it — that is the amount we refund, set for this market and reviewed with the price list. Email info@ofutonkobo.com the customs or carrier receipt with your order number within 60 days of delivery. It is a fixed contribution, not an estimate of the charge, and anything above it is paid by you.
Returns
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
Unopened means the original kraft paper bag sealed at the workshop in Japan has not been opened. If it is still sealed, write to us within 7 days of delivery and we will arrange the return; you then have 14 days to send it back, and return shipping to Japan for a non-quality return is paid by the buyer.
Because a shikibuton is personal bedding, each one is shipped in hygiene-sealed packaging. Once it has been opened, we cannot accept a change-of-mind return, a comfort-preference exchange or a size change, and we do not offer sleep trials.
To start a return, email info@ofutonkobo.com with your order number and photographs before sending anything back.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.