Shipping to Thailand
Dispatched from Japan by Japan Post EMS within 2 business days of your order. Delivery usually takes 7–10 business days after dispatch.
Shipping to Thailand is included in the price. Any import duties or taxes charged on arrival are paid by the recipient.
Returns
You may cancel your order within 7 days of receiving it by notifying us in writing at info@ofutonkobo.com.
We pay the cost of returning the item to Japan, and we do not charge for opening the packaging.
We refund you within 15 days of receiving your cancellation.
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.