Delivery to Jersey
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery times vary with the postal route and customs clearance. We send tracking details after dispatch so you can follow your parcel.
Delivery to Jersey is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you are charged, we contribute £15 towards it — that is the amount we refund, set for this market and reviewed with the price list. Email info@ofutonkobo.com the customs or carrier receipt with your order number within 60 days of delivery. It is a fixed contribution, not an estimate of the charge, and anything above it is paid by you.
Returns
Our returns service gives you 14 days after delivery to tell us if you wish to cancel, even if you have opened the packaging. Any longer cancellation period available under applicable law still applies. To cancel, tell us by email at info@ofutonkobo.com within those 14 days; a clear statement is enough. Then send the item back to us in Japan within 14 days of telling us.
The cost of returning the item to Japan is paid by you. A shikibuton weighs approximately 5–8 kg, so international return postage can be significant; contact us for an estimate before you order if this matters to you.
You may inspect the product as you would in a shop. If it has been used beyond that (for example, slept on or soiled), we may deduct an amount that reflects the loss in value.
We refund the price paid, including the original delivery charge, within 14 days of receiving the item back or proof that you have sent it, whichever is earlier, using the original payment method. If applicable law requires an earlier refund or different conditions, those requirements take precedence. We do not charge a restocking fee.
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.