Delivery to New Zealand
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery usually takes about 7–14 working days after dispatch.
Delivery to New Zealand is included in the price. Any import duties or taxes charged on arrival are paid by the recipient.
Returns
We do not accept change-of-mind returns, including a comfort-preference exchange or a size change, and we do not offer sleep trials. This does not affect your statutory rights under consumer law.
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
To start a return, email info@ofutonkobo.com with your order number and photographs before sending anything back.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.