Delivery to Australia
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery usually takes about 10–14 working days after dispatch. That is Japan Post's standard for this destination, counted from dispatch rather than from your order; it is an estimate, not a guaranteed date, and customs clearance can add to it.
Delivery to Australia is included in the price. Any import duties or taxes charged on arrival are paid by the recipient. If you pay import duties or taxes, we reimburse the amount actually paid, up to US$20 per order, as a partial refund to your original payment method. Email proof of payment of the customs or carrier tax invoice and your order number to info@ofutonkobo.com within 60 days of delivery. Any remaining duties or taxes and customs clearance fees are payable by you.
Returns
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
Unopened means the original kraft paper bag sealed at the workshop in Japan has not been opened. If it is still sealed, write to us within 7 days of delivery and we will arrange the return; you then have 14 days to send it back, and return shipping to Japan for a change-of-mind return is paid by the buyer.
Because a shikibuton is personal bedding, each one is shipped in hygiene-sealed packaging. Once it has been opened, we cannot accept a change-of-mind return, a comfort-preference exchange or a size change, and we do not offer sleep trials. This does not affect your statutory rights under consumer law.
To start a return, email info@ofutonkobo.com with your order number and photographs before sending anything back.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.