Delivery to Singapore
Dispatched from Japan by Japan Post EMS within 2 working days of your order. Delivery usually takes 7–10 working days after dispatch.
Delivery to Singapore is included in the price. Any import duties or taxes charged on arrival are paid by the recipient.
Returns
Because a shikibuton is personal bedding, each one is shipped in hygiene-sealed packaging. Once it has been opened, we cannot accept a change-of-mind return, a comfort-preference exchange or a size change, and we do not offer sleep trials.
If your order is still unopened in its sealed packaging, contact us before sending it back; return shipping to Japan for a non-quality return is paid by the buyer.
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
To start a return, email info@ofutonkobo.com with your order number and photographs before sending anything back.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.