Terms and conditions

1. Separate business roles

OFUTON KOBO CO., LTD. is the brand company and manufacturer of the products. KAWAGUCHISEIKEN CO., LTD. is a separate legal entity that operates this international website and acts as the international seller and merchant responsible for payment collection, order management, customer service, returns, and refunds.

2. Website information

This site provides product, brand, culture, sizing and care information. EUR reference prices are based on our French price list. The final price, delivery options and total confirmed at checkout before payment are authoritative.

3. Orders and availability

An order is placed only through Shopify and is subject to inventory, payment authorization, fraud screening, delivery availability, and acceptance by the seller. Items placed in a cart are not reserved until the store confirms the order.

4. Price, delivery, duties, and taxes

Prices are shown in EUR. Check delivery options and charges for Slovenia at checkout. Any import duties or taxes charged on arrival are paid by the recipient. Import charges not collected at checkout are paid by the recipient. No fixed contribution towards import charges is promised for Slovenia.

Dispatched from Japan by Japan Post EMS. Check current delivery options and estimates at checkout. Delivery estimates are not guaranteed dates, and customs clearance may take longer.

5. Product dimensions and normal variation

Centimetre dimensions are the primary product measurements and inch values are approximate references. Soft fibre products may show normal variation in loft, dimensions, weight, compression, and appearance due to measurement method, humidity, production lot, packing, and use.

6. Care and intended use

Use the shikibuton on a firm, level, clean, and suitably ventilated surface. Follow the care information for moisture, airing, rotation, covers, spills, and cleaning. The products are household bedding, not medical devices, and no site content is medical advice.

7. Returns, damage, and incorrect items

You may cancel your order within 14 days of receiving it, even if the packaging has been opened. To cancel, tell us by email at info@ofutonkobo.com within those 14 days; a clear statement is enough. Then send the item back to us in Japan within 14 days of telling us.

The cost of returning the item to Japan is paid by you. A shikibuton weighs approximately 5–8 kg, so international return postage can be significant; contact us for an estimate before you order if this matters to you.

You may inspect the product as you would in a shop. If it has been used beyond that (for example, slept on or soiled), we may deduct an amount that reflects the loss in value.

Refunds are processed within the period required by applicable law. We may withhold a refund until we receive the returned goods or evidence of dispatch, whichever comes first. Refundable original delivery charges and any lawful deduction for diminished value are handled under applicable consumer rules. Mandatory consumer rights remain unaffected.

If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.

If an item arrives damaged, defective, incorrect, or not as described, contact customer service promptly with the order number, packaging photographs, and product photographs. Mandatory consumer rights that apply in Slovenia are not excluded.

8. Intellectual property

Brand names, logos, product names, photographs, video, text, design, and other materials remain protected by their respective rights. No right to reproduce, redistribute, adapt, scrape in bulk, or use the materials commercially is granted except where applicable law permits or written permission is provided.

9. Changes and accuracy

We may correct errors and update product or policy information. A material change to an accepted order will be handled through the order process rather than silently changing the agreement after purchase.

10. Contact

Questions about these terms or an order can be sent to info@ofutonkobo.com.