Delivery to Hungary
Orders are dispatched from Japan by Japan Post EMS. Check the delivery options and cost available for your address at checkout. Any delivery estimate is indicative; customs clearance may add time. Import taxes, duties and clearance fees not collected at checkout are payable by the recipient.
Orders are dispatched from Japan by Japan Post EMS. Check the delivery options and cost available for your address at checkout. Any delivery estimate is indicative; customs clearance may add time. Import taxes, duties and clearance fees not collected at checkout are payable by the recipient.
Returns
For cancellation, returns, refunds or a problem with your order, email info@ofutonkobo.com. We will provide instructions for your individual case. For an ordinary return unrelated to a defect or our error, return delivery to Japan is at your cost, subject to applicable law. Mandatory consumer rights remain unaffected.
The cost of returning the item to Japan is paid by you. A shikibuton weighs approximately 5–8 kg, so international return postage can be significant; contact us for an estimate before you order if this matters to you.
You may inspect the product as you would in a shop. If it has been used beyond that (for example, slept on or soiled), we may deduct an amount that reflects the loss in value.
For cancellation, returns, refunds or a problem with your order, email info@ofutonkobo.com. We will provide instructions for your individual case. For an ordinary return unrelated to a defect or our error, return delivery to Japan is at your cost, subject to applicable law. Mandatory consumer rights remain unaffected.
If an item arrives damaged, defective or incorrect, we cover the return shipping and put it right with a replacement or refund.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.