Delivery to Slovakia
Dispatched from Japan by Japan Post EMS where available for your address. Confirm shipping, cost and any estimated delivery date at checkout. Customs clearance may extend delivery.
Confirm available shipping and cost at checkout. Import VAT, duty and clearance fees not collected at checkout are paid by the recipient; no fixed contribution is promised for Slovakia.
Returns
For a distance purchase, you can generally withdraw without giving a reason within 14 days of receiving the goods. Send a clear withdrawal notice within that period, for example to info@ofutonkobo.com, identifying your order and product. Send the goods back no later than 14 days after sending the notice. We will provide the procedure for your parcel individually by email.
For withdrawal unrelated to a defect or our error, you bear the direct cost of returning the goods to Japan if this was properly disclosed before the contract. The amount depends on the carrier. You may notify withdrawal by any clear statement; photos are not required for withdrawal. Email us for the individual parcel procedure.
Opening ordinary transport packaging does not automatically remove the right to withdraw. A statutory exception for sealed goods unsuitable for return for hygiene or health reasons applies only if its specific conditions are met. Handle the product only as needed to establish its nature and characteristics; you may be responsible for a reduction in value under applicable law. We do not offer a separate sleep-trial service.
After withdrawal, we refund the payments received to the extent required by applicable law, generally within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. We use the same payment method unless we expressly agree otherwise. Your statutory rights concerning defective or incorrect goods remain unaffected.
If goods arrive damaged, defective, incorrect or not as described, email us with the order number and a description of the problem. We handle the complaint according to applicable consumer rights; you will not bear return-delivery costs for a valid complaint.
Each shikibuton is compressed and shipped in hygiene-sealed packaging. Please check the size and the visible condition of the package before opening it, and keep the outer carton until you are sure you will keep the product.